ITSM Specialist

  • 12+12+12 Month Federal Government Contract
  • Baseline Clearance required
  • Bruce, Canberra, ACT (some WFH, free parking on-site)

Our sports focused Federal Government Client, is seeking an ITSM Specialist to assess the Technology Group’s ITSM requirements, the existing systems and integration landscape and identify efficiency and effectiveness gaps. They will assist the Technology Coordination office to establish a business case and project initiation document for the implementation of an effective ITSM tool.

The successful candidate must have:

  • Exceptional experience assessing, planning and implementing IT Service Management processes, software and tools to optimise IT Service Delivery and reduce costs.
  • Exceptional data analytical, communication and written skills, and the ability to present complex technical concepts and issues to non technical audiences.
  • Demonstrable skills in evaluating existing IT performance against best practices and identifying optimization opportunities, along with identifying right fit ITSM services to meet the technological needs cost-effectively.
  • Exceptional track record of defining organisational processes and controls designed to deliver ITSM services to meet business objectives efficiently, effectively and reliably.

And preferably has:

  • ITIL practitioner Certification and knowledge of ITIL governance and control processes and procedures.
  • Degree in computer science, information technology management or 5 years experience delivering and managing ITSM systems into Government.
  • Working knowledge and experience using
  • Basic programming languages like Java, C# and SQL and technologies like cloud computing and DevOps.

To apply for this long term contract opportunity please contact Jon at Recruitment Hive on 02 6299 1006 or click the apply button to send your interest .

Please note this role requires a Baseline Clearance and closes on Monday 8th April at midday.

Job ID: JB9123