IT Support Officer Contract NEW

• 6 Month Contract + multiple extensions
• Brisbane City, QLD
• $350 – $400 per day (inc super)
• Ability to obtain Baseline Clearance

Our Client, a large Federal Government Tribunal is seeking an IT Desktop Support Officer to provide high quality 1st and 2nd level IT supoprt to members and staff of the organisation.

The IT Support Officer is responsible for:

• Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff;
• Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required;
• Maintain and monitor backup procedures, communcations and technical information to non-technical members and staff;
• Fostering effective and productive working relationships with internal and external stakeholders;
• Liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required;

Service Desk support includes:

• Being available to adequately cover Service Desk functions as rostered/required
• monitoring and managing IT incident and service requests through the Service Desk system, telephone and personal presentation;
• Ensuring issues are documented correctly and resolved in a timely fashion

To be considered for this long contract opportunity you will have:
Experience in support

• Experience providing 1st level and 2nd IT support in a Microsoft environment.
• Understanding of networking
• Experience installing and trouble-shooting PCs and peripherals
• Problem solving skills

Customer service

• Strong customer service focus
• Conflict resolution skills
• Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged

Communication and liaison skills

• Ability to document solutions and communicate solutions to the rest of the Information technology team
• Ability to develop simple instructions for use by clients
• Ability to convey technical information to non-technical staff

Flexibility and initiative

• Ability to contribute to project work as directed
• Ability to learn new technologies and applications m. Ability to prioritise work and cope with multiple demands
• Ability to respond to changing work demands and circumstances

To be considered fort is IT Desktop Support position please forward your Resume to Alison at the Recruitment Hive by clicking the Apply for this Job button. Please note this opportunity closes on the 1st of March 2021.