Multiple User Researcher (s) Contract NEW

• 12 + 12 + 12 month contract
  
• Starting 1st of July
  
• Must have ability to obtain BASELINE security clearance (requires Aust. Citizenship)

Our Client, a very large federal government department focused on the improvement of educational outcomes for all of Australia, is seeking multiple User Researcher (s) to help design and deliver revolutionary new experiences and improved outcomes for job seekers and employers.

The User Researcher (s) will be responsible for driving a human-centric and holistic approach to service delivery, with a focus on aligning user, business, and technology needs to deliver effective digital services and delightful experiences for all users.

The successful User Researcher (s) will have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities, and strong interpersonal skills with the ability to exercise initiative and sound judgement.

The User Researcher (s) will require the ability to work as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including team members, product owners and executives.?


To be suitable for consideration as a User Researcher you will require:

• The ability to obtain a BASELINE security clearance (required Aust. citizenship)
  
• Experience in overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
  
• Experience in maturing organisational design capability through activities including sharing best practice methodologies/ templates/ techniques and through mentoring staff.
  
• Experience in generating journey maps, service blueprints, service models, and clearly articulating actionable insights and opportunities for service and experience improvement (Desirable)

To be considered for this long User Researcher contract please forward your latest resume to Eric by clicking the Apply to this Job button or call Eric on 02 6299 1006