APS4 ICT Support Officer Permanent NEW

• APS4 ICT Support Officer
  
• $68,492 to $75,827 per annum. plus superannuation
  
• Premier client located in leafy Yarralumla, ACT
  
• Ability to obtain NV1 security clearance (Baseline required)

Our client, a bespoke Federal Government agency based in Yarralumla, ACT, requires a permanent ICT Support Officer, at an APS4 level.

The APS4 ICT Support Officer will: 

• As the first point of contact, answer and respond to ICT Service desk support calls, emails, or walk-up enquiries, logging requests and resolving moderately complex issues and make decisions on when more complex matters are escalated for resolution.
  
• Contribute to the completion of the ICT Service Desk workload.
  
• Provide training and support to staff in the effective use of software applications.
  
• Prepare and maintain system support documentation.
  
• Undertake systems administration and maintenance of the Office?s network, including user account management.
  
• Undertake the installation and configuration of ICT hardware and software installations.
  
• Assist with the maintenance of the Office?s intranet and internet websites.
  
• Provide a standard range of core ICT customer focused first level support services.
  
• Undertake procurement activities to meet the Office?s software and hardware needs within the Office and whole-of-government frameworks.

The APS4 ICT Support Officer will have experience with:

• Working on an ICT helpdesk (1-2 years?+).
  
• Providing help desk services and to assist in the maintenance of the Office?s ICT environment.
  
• Communicating appropriately with staff at all levels and with contractors and consultants.
  
• Experience with Windows 10 Operating System, Office 2013/2016, Active Directory & Microsoft 365 or Microsoft Azure.
  
• Exercising tact and discretion.

To apply for this long contract opportunity, please forward your resume to Andy at the Recruitment Hive by clicking the Apply for this Job button. Please note submission date is 06/03/2021.