ICT Service Desk Team Lead Contract NEW

• 6 + 6 + 6 + 6 Month Contract
• $525 – $675 per day (inc-Super) (uncapped)
• No Security Clearance Necessary
• Perth Address – Midland

Our client, a large independent statutory agency, whose focus is to provide services and support to Australians living with disability, Seek the experience of a ICT Service Desk Team Leader for a long 6 + 6 + 6 + 6 month contract, located in Midland, Perth.

The ICT Service Desk Team Leader will be responsible for overseeing the operation of the Service Desk, specific duties include but are not limited to:

• Work with the Assistant Director ICT Operations to manage the ICT Service desk;
• Work together to deliver consistent customer service excellence;
• Deliver support and educate using a range of methods including via telephone and email;
• Communicate to a variety of clients with differing levels of ICT knowledge;
• Effectively prioritise work to ensure high levels of service and support are provided;
• Have a commitment to achieving positive outcomes for all customers whilst maintaining a positive welcoming approach over the phone and via email;
• Have the ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards;
• Manage confidential and sensitive information;
• Foster a positive culture within the Service Operations team aligned with client values;
• Build and maintain effective working relationships with internal and external stakeholders; and
• Participate in an on-call roster.

To be deemed suitable for this ICT Service Desk Team Leader contract opportunity you must have:

• Demonstrated minimum of 3 years? experience as a Service Desk Team Leader in a high volume Service desk;
• Proven ability to work through, and progress, work issues with limited direction;
• Demonstrated a strong commitment to meeting agreed work targets and standards;
• Demonstrated strong leadership in operational environments;
• Experience working in Government, or providing services to Government agency;
• A positive contemporary attitude to people with disability;
• Understanding or lived experience of disability (desired).

To apply for this long ICT Service Desk Team Lead contract opportunity please forward your resume to Ben Cousins at Recruitment Hive by clicking the Apply for this Job button, or email your resume to Info AT RecruitmentHive.com.au citing Job ID: 4298.  Alternatively you may call Ben on (02) 6299 1006.

Applications close 18/1/2021 however Recruitment Hive welcome late applicants for future opportunities.