Our Client, a large Federal Government Agency, is seeking mulitple Service Desk Officers to join their team.
The ICT Service Desk Officer plays a key role in responding to incidents and service requests in an effective, efficient and timely manner. This role is crucial to ensuring Agency staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests.
The ICT Service Desk Officer will be the first point of contact for an end-user for support. The ICT Service Desk Officer will provide support for computer applications, desktop, tablets, phones, smart-phones and notebook PCs as required and will be included in the service desk roster and out-of-hours roster as required.
The primary duties include, but may not be limited to:
To be deemed suitable for this opportunity you will have:
To be considered for this Service Desk Officer position, please forward your CV to Alison by clicking the Apply for this Job button. Please note applications close on the 18th of January, however Recruitment Hive welcome late applicants to be considered for future opportunities.