ICT Service Desk Officer Contract NEW

• 6 + 6 + 6 + 6 Month Contract
• $300 – $412.50 per day (inc-Super)
• No Security Clearance Necessary
• Perth Address – Midland

Our client, a large independent statutory agency, whose focus is to provide services and support to Australians living with disability, Seek the experience of a ICT Service Desk Officer for a long 6 + 6 + 6 + 6 month contract, located in Midland, Perth.

The primary duties of the ICT Service Desk Officer will include but not be limited to:

• Provide level 1 assistance to client Staff and Partners in the community;
• Communicate to a variety of clients with differing levels of ICT knowledge;
• Effectively prioritise work to ensure high levels of service and support are provided;
• Work within a rostered environment, participating in an on-call roster;
• Have the ability to respond to urgent requests in a calm and efficient manner while also maintaining high work standards;
• Work as part of a team to deliver consistent customer service excellence;
• Deliver support and educate using a range of methods including via telephone and email;
• Have a commitment to achieving positive outcomes for all customers whilst maintaining a positive welcoming approach over all mediums;
• Manage confidential and sensitive information; and
• Foster a positive culture within the Service Operations team aligned with client values.

To be deemed suitable for this ICT Service Desk Officer contract opportunity you must have:

• Demonstrated minimum of 2 years? experience as a Service Desk Team member in a high volume Service desk;
• Excellent communications skills;
• Proven experience, working with Shared Service providers and internal stakeholders in a high volume Level 1 Service Desk;
• Experience in monitoring an ICT support mailbox, responding and escalating requests/issues as required;
• Experience with ICTSM tools, creating, editing and maintaining tickets;
• A positive contemporary attitude to people with disability; and
• Understanding or lived experience of disability (desired).

To apply for this long ICT Service Desk Analyst contact opportunity please forward your resume to Ben Cousins at Recruitment Hive by clicking the Apply for this Job button, or email your resume to Info AT RecruitmentHive.com.au citing Job ID: 4295.  Alternatively you may call Ben on (02) 6299 1006.

Applications close 18/1/2021 however Recruitment Hive welcome late applicants for future opportunities.